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Frequently Asked Questions
Can I move data from my old store?
Yes, as long as your existing provider allows you to export data in a .csv or .xls file. If you purchase a Business plan or above, we can help you migrate and import your customer list directly into your new Meallogix account.
How do I add the shopping cart to my website?
It's really simple. Create a subdomain on your current website (shop.website.com) and point the A records of your host to our IP address. While it may sound daunting, it's easy to do and only takes a few minutes. We'll provide the necessary documentation to get going.
What are the transaction fees?
The shopping cart transaction fees are 3.9% + 30¢ per successful charge. You do not need to sign up for a merchant account, it's all taken care of.
Do I need coding skills to use the shopping cart?
No, absolutely not! It's easy to set up the cart, you just need access to your website hosting provider and we'll walk you through the rest. You can get running with just a few clicks.
Do you offer support if I need it?
Yes, we are happy to help! We've created knowledge base articles, and videos to get you started, and you can also submit a ticket to our support helpdesk. Plus, you always have a dedicated customer success manager ready to give you support.
Do you offer a trial?
We don’t offer a trial version, but we do have a 14-day refund policy, so you can buy with confidence.
Can I upgrade my plan?
Yes, you can upgrade any time, and you’ll just pay the difference in the plan cost.